Products

Are All NOYELLI Products Vegan?

All vegan products are denoted with the "V" leaf symbol. We conduct extensive research on all of our chosen ingredients to ensure that they meet our strict efficacy, safety, and sustainability standards.

Are NOYELLI Products Cruelty-Free?

Yes! All our products are cruelty-free.

What Is The Expiry Date Of NOYELLI Products?

All products will have an "period after opening" indicator noted on the packaging. Which is the small open jar symbol with a number followed by "M" (which stands for months. For most products, the shelf life of our products is two years once opened.

How Do I Store NOYELLI Products?

To ensure that your products remain in optimal condition, we recommend storing them in a cool and dry area away from direct heat or sunlight, and ensuring all products with lids are secured tightly after every use.

Where Are NOYELLI Products Made?

All products are formulated and manufactured in the USA.

GENERAL INQUIRIES

How Can I Check The Status Of My Order?

Order confirmations are sent to your email immediately. If you haven’t received confirmation from us, please reach out to us or check your account on the official site. If you don’t know your order number, please confirm the email address and the full name provided when placing the order so that we can look into it for you.
Our emails may be accidentally flagged by spam filters. Please check your spam folder of your email and mark us as safe instead of spam.

How Can I Check The Status Of The Tracking?

Once your order has been shipped from our distribution center, we will send you an email with your online tracking information. Use this information to track your order via the courier website linked in the email. If you have any trouble tracking your order, please contact us at support@thenoyelli.store.

Can I Cancel Or Change An Order?

Unfortunately, once an order has been placed, we cannot make any edits or substitutions. Once an order has been paid, our distribution center processes it to be fulfilled in real time. Once an order has been processed by our fulfillment team, we are no longer able to cancel or change the shipment. Please refer to the return policy and contact us at support@thenoyelli.store.

SHIPPING

How Long Does Shipping Take?

We use various couriers depending on the destination, and as a result, shipping times may vary. Please note that this shipping time is an estimate and is not guaranteed: up to 3-5 days after processing, which processing may take 1-2 days. We work as hard as we can to try to meet all delivery estimates, but sometimes there may be delays - e.g., because of parcel delays, logistics, bad weather, or things out of our control. If you have not received your order in the expected timeframe, please contact us and we will look into this for you.

How Much Is Shipping?

We offer free shipping on all orders over $125. Shipping may vary depending on the weight and the distance. You can check the estimated shipping on the shopping cart page before proceeding to checkout.