Refund policy

Return and Refund Policy

Thank you for your purchase from NOYELLI. We are committed to providing you with high-quality products. However, due to the nature of skincare products and for the safety and hygiene of our customers, we do not accept returns.

If you are dissatisfied with your purchase, we welcome you to request a refund. Please note the following guidelines regarding refunds:

  1. Dissatisfaction Refunds: If you are unhappy with the product, you may submit a refund request. We will process refunds for the product price only.

  2. Shipping Costs: Unfortunately, we are unable to refund shipping costs for any orders.

To initiate a refund request, please contact our customer service team within 30 days of your purchase with your order details. We appreciate your understanding and support as we strive to provide you with the best possible skincare experience.

 


Damaged Items 

We take great pride in packaging our products to ensure they arrive in perfect condition. However, if you receive a damaged item, we are here to help.

Options for Damaged Items:

  1. Refund or Replacement: If your item arrives damaged, you can receive a full refund or request a replacement for the damaged product at no cost to you.

  2. Photo Evidence: To process your request efficiently, we may require photo evidence of the damage. Please take clear pictures of the damaged item and include any relevant packaging as well. 

How to Report a Damaged Item:

  • Contact our customer service team within 7 days of receiving your order.
  • Provide your order number, a description of the damage, and attach the necessary photo evidence.

Our team will review your request and guide you through the process of obtaining a refund or replacement.

Thank you for your understanding, and we apologize for any inconvenience this may cause. We’re committed to making it right!


 

Refunds Process 

Refunds will be issued to the original form of payment and may take up to 10 business days to process. If more than 15 business days have passed since we’ve approved your return, please contact us at support@thenoyelli.store.